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Tim professional - the
pioneering call logger that set the standards on which all others are
based. It's a windows-based application that uses the data output from
your telephone system, checks it, costs it and stores it automatically.
From this data, complete summary or detailed management information can
be sought across your whole organisation.
Control Costs
TIM gives department managers
the information they need to control their own budgets for telephone
costs. Just knowing such a system is in place can reduce general
telephone abuse, allowing significant savings.
Improve Service
TIM identifies when and where
your calls are being lost. Lost calls mean lost business, and customer
dissatifaction. TIM also monitors your line usage. Do you have enough
lines? Do you have too many? TIM scrutinises your telephone traffic and
can readily suggest line optimisation.
Access from Anywhere
You can use TIM just the same,
both locally using its simple Windows Explorer-style interface, and
remotely using any web browser, to produce reports, edit your
configuration, or see live wallboard-type statistics.
Fast and Accurate
TIM retrieves information in
seconds. It works around a lightning-fast and incredibly flexible
costing algorithm allowing stats to be produced within seconds of a
call being made.
Management Information Reports
TIM produces a number of
highly flexible reports. These are available on demand at the PC
running TIM, or through a web browser. They can also be sent to a
printer or by e-mail on a regular basis, every hour, day, week or
month. Some of the reports are described here.
Billing Reports
When you need to produce phone
bills for your clients, whether you're a business centre, a hospital,
hotel or large company with a need for inter-departmental billing, you
can be sure the phone bills that TIM produces are professional and
accurate. They're also fully customisable to include your logo, contact
details, and any other user defined content, authored in standard HTML.
Organisation Drill-Down
A powerful, fully clickable
report which begins at the top of your company's hierarchy with a
complete summary of all phone activity, with totals and averages. By
simply clicking on the hyperlink of the group you're interested in, the
report dynamically changes, to show the same summary data for each
individual user in the group you selected. By further clicking a
specific user, a detailed log of all activity for that user is shown.
Trunks Busy
This breaks down each business
day into half hour periods, showing the maximum and average number of
phone lines in use during any particular half-hour. You can choose to
exclude weekends, when perhaps not so many calls are being made or
received, so as not to distort your averages.
Call Geography
Includes pie charts and a
table showing exactly where you make your calls to: local, national,
international, mobile, etc. Each segment is shown as a percentage of
the number of calls, and again to show how much of the cost is made up
of those types of calls. This quickly enables you to see how just a
handful of calls may account for the lion's share of your call costs!
Top Calls
Quickly identify your top
calls by cost or duration. This can be useful for uncovering abuse or
for identifying expensive types of calls, for example calls to
directories, mobiles, premium rate numbers etc.
Incoming Call Analysis
Breaks down your working day
into half-hour segments to show information about your incoming calls.
Summarise your answered and abandoned calls, find out how long its
taking you to answer them, or how long people are waiting before they
give up. All figures show maximum and averages so you can effectively
plan your staffing requirements throughout each day.
Target Response
See how well a group of
extensions, or your whole organisation, is answering incoming calls and
check that they're within pre-determined targets. Each day is shown
line by line with a visual indicator of the percentage of calls
answered within and outside your target response time.
Custom Report
Custom reports allow you to specify your own reporting criteria, giving you ultimate flexibility in finding the calls you want.
FAQ's
How fast is TIM Professional?
TIM can process thousands of
phone calls per day, and does this live, as calls happen. During call
processing, you have full access to all of your reports at any time you
want, on demand, either at the console where the application is
running, or over your network via a standard web browser.
How many call records can TIM Professional store?
The internal database can
store up to 2GB of data, enough for a medium-sized company to store
phone call records over many years. If space gets tight, old data can
be archived to another location, to be imported and inspected at any
time in the future.
How many lines and extensions does TIM support?
TIM professional can log
anywhere between 1 and 300 lines and extensions, all for a single
priced license, so you're not penalised if your company (and your phone
system) grows!
How 'live' is live call processing?
As soon as a call is finished,
within a matter of seconds, it is processed and stored by TIM in its
database, allowing immediate access through any of its reports. Any
calls meeting user defined criteria can be set to trigger an alarm, the
details of which are immediately sent by e-mail.
I have several sites, each with their own telephone system. How can I access this information in one place?
Each copy of TIM can collect
data from a single PBX through a serial port, over a network
connection, or by file transfer. If you have more than one site, the
data can be combined, but there are limits if extension numbers
repeated at each site. However, if you want a truly integrated system
that has no such limits, we recommend our TIM Plus product (for up to 5
PBXs) and TIM Enterprise if yours is a large network of interconnected
PBXs with many hundreds or thousands of users.
How safe is TIM's internal web server?
Each web user is given
specific access to either the whole system, or to a single department,
and this restricts the calls they're allowed to see in reports.
Additionally, the server can allow or deny access to individual or
ranges of IP addresses.
Can TIM tell me if I have enough lines?
The Trunks busy report shows
how busy your system gets throughout each day, by looking at the number
of concurrent calls you make and receive, so you can easily see if you
have enough lines - or too many! TIM also shows how long it's taking
you to answer calls, so you can more effectively plan your staffing
requirements.
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